Fixed cost support

We believe that giving a fixed cost for a project to our clients is an important part of the relationship. With a fixed project cost, there is no issue of spiralling costs. If the workload you pass to us does increase, or the specification has big chnages, then we will discuss possible options with you, but we will always be very clear about how much the work is costing and whether it is actually cost-effective for you.

For support, most of our clients work on the principle of buying a certain number of man-days per month. For smaller businesses who need help occasionally, then one day per month is adequate. Some larger clients need four or five days worth of support every month. It all depends on how much support you need - from backing up your existing technical team, through to providing email/telephone/IM support for your users.